Aviva Personal Pension Plan (CAS-51069-J3T4)
Ombudsman’s Determination
Outcome
I do not uphold Mr N’s complaint and no further action is required by Aviva.
Complaint summary
Mr N complained that Aviva did not pay the agreed amount for his pension transfer to South Yorkshire Pensions Authority (SYPA). This is because Aviva was slow in sending him documentation to sign, which resulted in a delay, and a subsequent fall in the value of his fund.
Mr N wants to be reimbursed for the difference between the initial amount he was quoted, and the final amount transferred to SYPA.
View determination
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