Universities Superannuation Scheme (CAS-45705-H0F4)
Ombudsman’s Determination
Outcome
The complaint is upheld against the USS because:
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The USS failed its duty of care to Mrs N, to reinstate her into the Scheme since 2014.
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This situation has caused Mrs N serious distress and inconvenience for which she shall receive an award.
Complaint summary
Mrs N’s complaint concerns the transfer of her benefits currently held by the Teachers Pensions Scheme (TPS) to the Scheme. She would like her benefits transferred so that she can start receiving a pension, in relation to these benefits, from the Scheme.
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Mercer
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