UBS (UK) Pension and Life Assurance Scheme (CAS-52923-Q2C8)

Ombudsman’s Determination

Outcome

Mr N’s complaint against the Trustee and WTW is partly upheld. To put matters right, the Trustee shall pay Mr N £500 in respect of the significant distress and inconvenience caused by WTW’s maladministration. 

Complaint summary

Mr N complained that he was given incorrect information by WTW, the Scheme administrator, about the percentage of his lifetime allowance (LTA) that would be used if he claimed his benefits from the Scheme. This led him to a decision to take his benefits in a way that he may not have chosen, had he been given correct information. It also meant he will be liable for a higher LTA tax charge than he had anticipated.