Local Government Pension Scheme (PO-26124)

Ombudsman’s Determination

Outcome

Ms N’s complaint against Redbridge is partly upheld, but there is a part of the complaint I do not agree with. To put matters right (for the part that is upheld), Redbridge shall pay Ms N £500 for the significant non-financial injustice which she has suffered.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Ms N disagrees with the decision not to pay her deferred benefits early on the grounds of ill health. She has also complained that she was not properly considered for ill health retirement from active service at the time her employment ceased. Ms N also complains about the time taken to deal with her case.