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Tayto Group Limited Pension Scheme (CAS-31275-L7B2)

Complainant: Mr N, Mr M N, Mr G N, Mrs Y, Mrs E
Complaint Topic: Death benefits
Ref: CAS-31275-L7B2; CAS-73194-C2N1; CAS-73190-N9L6; CAS-73187-W5M2; CAS-73186-J4B6
Outcome: Not upheld
Appeal outcome: None
Respondent: The Trustees of Tayto Group Limited Pension Scheme
Tayto Group Limited
Aegon
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold the complaints and no further action is required by the Trustees, the Company or Aegon. 

Complaint summary

The Applicants’ complaints concern the Trustees’ decision not to award them a death benefit lump sum, following the death of their late sister, Miss N. They are also unhappy with the way the matter was handled.

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