The Smart Pension Master Trust (CAS-80401-S4J4)
Complainant: Mrs R
Complaint Topic: Contributions: failure to pay into scheme
Ref: CAS-80401-S4J4
Outcome: Upheld
Appeal outcome: None
Respondent: Stellar Tax and Business Advisory Services Ltd
Type: Pension complaint or dispute
Date:
Appeal: No
Ombudsman’s Determination
Outcome
Mrs R’s complaint is upheld and, to put matters right, the Employer shall pay the missing contributions in respect of her pension and make good any shortfall in units. In addition, the Employer shall pay Mrs R £180 in recognition of the serious distress and inconvenience it has caused her. This is in addition to the £820 it has already paid Mrs R.
Complaint summary
Mrs R has complained that the Employer, despite deducting contributions from her pay, has failed to pay them into the Trust.
Mrs R has said that the missing contributions amounted to £666.71.
View determination
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