We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use our website, remember your settings and improve our services.

Before deciding you can read more about our cookies.

NEST (CAS-87346-Q4Y0)

Complainant: Ms S
Complaint Topic: Contributions: failure to pay into scheme
Ref: CAS-87346-Q4Y0
Outcome: Upheld
Appeal outcome: None
Respondent: Vocational Skills Solutions Limited
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

​​Ms S​’ complaint is upheld and, to put matters right, the Employer shall pay the missing contributions in respect of her pension and make good any shortfall in units. In addition, the Employer shall pay ​Ms S​ £500 for the significant distress and inconvenience it has caused her. 

Complaint summary

​​Ms S​ has complained that the Employer, despite deducting contributions from her pay, has failed to pay them into the Scheme.  

​​Ms S​ has said that the missing contributions amounted to £694.48.

View determination

Download

Related decisions

  • Smart Pension (CAS-90820-K9Z2)
    Complainant: Ms Y
    Respondent: Ms Nicola Lovell trading as Lovells Housekeeping
    Outcome: Upheld
    Complaint Topic: Contributions: failure to pay into scheme
    Ref: CAS-90820-K9Z2
    Date:
  • NEST (CAS-111061-P6P0)
    Complainant: Mr N
    Respondent: Main Men Limited
    Outcome: Upheld
    Complaint Topic: Contributions: failure to pay into scheme
    Ref: CAS-111061-P6P0
    Date:
View all decisions