Radius Aerospace UK Retirement Savings Plan (CAS-76499-S5N7)
Complainant: Mr R
Complaint Topic: Administration
Ref: CAS-76499-S5N7
Outcome: Not upheld
Appeal outcome: None
Respondent: Legal & General
Type: Pension complaint or dispute
Date:
Appeal: No
Ombudsman’s Determination
Outcome
I do not uphold Mr R’s complaint and no further action is required by
Complaint summary
Mr R complained that he was unable to access his online pension account for several months, and this prevented him from taking advantage of the investment opportunities that arose during the pandemic. He contends that this caused him to incur a financial loss.
Mr R has said the £100 offered by L&G in compensation is insufficient and does not cover the stress and financial loss he has suffered.
View determination
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