NHS Pension Scheme (CAS-54057-R2T1)

Complainant: Mrs R

Complaint Topic: Misquote/misinformation

Ref: CAS-54057-R2T1

Outcome: Not upheld

Appeal outcome: None

Respondent: Northumbria Healthcare NHS Foundation Trust

Type: Pension complaint or dispute

Date: 09 February 2023

Appeal: No

I do not uphold Mrs R’s complaint and, no further action is required by the Employer.

Mrs R complained that the Employer provided her with:

An incorrect benefit quotation on 31 July 2019 on which she says she relied on when deciding to retire in November 2019.
Incorrect information during a telephone enquiry in August 2019.

Mrs R said that she should be compensated for the error and the distress and inconvenience she suffered as a result.

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