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NHS Pension Scheme (CAS-54057-R2T1)

Complainant: Mrs R
Complaint Topic: Misquote/misinformation
Ref: CAS-54057-R2T1
Outcome: Not upheld
Appeal outcome: None
Respondent: Northumbria Healthcare NHS Foundation Trust
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Mrs R’s complaint and, no further action is required by the Employer.

Complaint summary

Mrs R complained that the Employer provided her with:

  • An incorrect benefit quotation on 31 July 2019 on which she says she relied on when deciding to retire in November 2019. 
  • Incorrect information during a telephone enquiry in August 2019. 

Mrs R said that she should be compensated for the error and the distress and inconvenience she suffered as a result.  

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