Legal & General Annuity Policy (CAS-68103-N0K0)
Complainant: Mr E
Complaint Topic: Benefits: refusal/failure to pay or late payment
Ref: CAS-68103-N0K0
Outcome: Not upheld
Appeal outcome: None
Respondent: Legal & General Assurance Society
ReAssure Limited
ReAssure Limited
Type: Pension complaint or dispute
Date:
Appeal: No
Ombudsman’s Determination
Outcome
I do not uphold Mr E’s complaint and no further action is required by L&G or ReAssure.
Complaint summary
Mr E’s complaint concerns the delay in setting up his annuity which resulted in him receiving his first payment later than he had been advised he would. He is also unhappy that the Policy was transferred to ReAssure and then transferred back to L&G around the time that payment was due to start.
Mr E would like to be paid redress for any loss of pension benefits together with a payment for the distress and inconvenience he has suffered.
View determination
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