Local Government Pension Scheme (CAS-72356-P5L7)

Ombudsman’s Determination

Outcome

Mrs Y’s complaint against CPF is partly upheld. To put matters right for the part that is upheld, CPF shall award Mrs Y £1,000 for the significant distress and inconvenience that she has suffered as a result of the maladministration.

Complaint summary

Mrs Y has complained that CPF, the LGPS Administrator:

• Provided her with incorrect information about the additional years of service that she purchased in each annual benefits statement (ABS) since 2006.
• Made numerous errors with her pension.
• Provided her and her accountant with incorrect figures during a telephone conversation, which they relied on when planning for her retirement.
• Did not advise her that if her working hours in one of her posts reduced, it would reduce the number of additional years of service that she was purchasing.