Mercer Master Trust (CAS-69606-X4Y3)
Scottish Widows (the Administrator)
Ombudsman’s Determination
Outcome
I do not uphold Mrs B’s complaint and no further action is required by the Trustee or the Administrator.
Complaint summary
Mrs B complained that the Administrator did not inform her that she could only take two income drawdown withdrawals from the Trust per tax year (the Restriction). Mrs B also complained that the Administrator incorrectly informed her that the Restriction was standard practice among pension providers. Mrs B contends that because of these issues, she experienced an unnecessary tax charge of over £90,000.
View determination
DownloadRelated decisions
- British Coal Staff Superannuation Scheme (CAS-86542-P8B6)Complainant: Mr YRespondent: Capita
Coal Staff Superannuation Scheme Trustees LimitedOutcome: Not upheldComplaint Topic: AdministrationRef: CAS-86542-P8B6Date: - Police Pension Scheme (CAS-68294-S6L1)Complainant: Mr LRespondent: Northern Ireland Policing Board (the Board)
PSNI Pensions Branch (the Administrator)
Complaint Topic: AdministrationRef: CAS-68294-S6L1Date: