We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use our website, remember your settings and improve our services.

Before deciding you can read more about our cookies.

Civil Service Pension Scheme (CAS-56114-T8J1)

Complainant: Ms K
Complaint Topic: Benefits: refusal/failure to pay or late payment
Ref: CAS-56114-T8J1
Outcome: Upheld
Respondent: Civil Service Pensions
Scottish Widows
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Ms K’s complaint is upheld and to put matters right, CSP shall follow the steps set out in the section, “Directions”.

Complaint summary

Ms K has complained about the time it took to disinvest her additional voluntary contributions (AVCs) and transfer the funds out of the Northern Ireland Civil Service AVC Scheme (NICSAVCS), which is the AVC section of the Scheme.

Ms K considers that the delay caused her a financial loss, because the value of her AVCs decreased between the date she retired from employment and the date of the transfer.

View determination

Download

Related decisions

  • Old Mutual Wealth Personal Pension Plan (CAS-80201-R4K0)
    Complainant: Mr N
    Respondent: Quilter Life and Pensions Limited
    Outcome: Not upheld
    Complaint Topic: Benefits: refusal/failure to pay or late payment
    Ref: CAS-80201-R4K0
    Date:
  • Serco Pension and Life Assurance Scheme Section F (CAS-11778-X7B6)
    Complainant: Mr Y
    Respondent: Magnox Limited (Magnox),
    Amec Foster Wheeler Plc. (AMEC),
    Nuclear Decommissioning Authority (NDA),
    Serco Group PLC (Serco), the Trustees of the Serco Pension and Life Assurance Scheme (the Trustees)
    Outcome: Not upheld
    Complaint Topic: Benefits: refusal/failure to pay or late payment
    Ref: CAS-11778-X7B6
    Date:
View all decisions