We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use our website, remember your settings and improve our services.

Before deciding you can read more about our cookies.

NEST (CAS-85318-T5R7)

Complainant: Miss L
Complaint Topic: Contributions: failure to pay into scheme
Ref: CAS-85318-T5R7
Outcome: Upheld
Respondent: Beckhall Properties Limited
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Miss L’s complaint is upheld and, to put matters right, the Employer shall pay the missing contributions in respect of her pension and make good any shortfall in units. In addition, the Employer shall pay Miss L £500 for the significant distress and inconvenience it has caused her. 

Complaint summary

Miss L complained that the Employer, despite deducting contributions from her pay, has failed to pay the full amount into the Scheme. 

Miss L said that she has been unable to quantify what contributions are outstanding because the Employer has not provided all the relevant payslips.

View determination

Download

Related decisions

  • Smart Pension (CAS-90820-K9Z2)
    Complainant: Ms Y
    Respondent: Ms Nicola Lovell trading as Lovells Housekeeping
    Outcome: Upheld
    Complaint Topic: Contributions: failure to pay into scheme
    Ref: CAS-90820-K9Z2
    Date:
  • NEST (CAS-111061-P6P0)
    Complainant: Mr N
    Respondent: Main Men Limited
    Outcome: Upheld
    Complaint Topic: Contributions: failure to pay into scheme
    Ref: CAS-111061-P6P0
    Date:
View all decisions