NEST (CAS-85318-T5R7)

Ombudsman’s Determination

Outcome

Miss L’s complaint is upheld and, to put matters right, the Employer shall pay the missing contributions in respect of her pension and make good any shortfall in units. In addition, the Employer shall pay Miss L £500 for the significant distress and inconvenience it has caused her. 

Complaint summary

Miss L complained that the Employer, despite deducting contributions from her pay, has failed to pay the full amount into the Scheme. 

Miss L said that she has been unable to quantify what contributions are outstanding because the Employer has not provided all the relevant payslips.