Bechtel Limited Career Pension Plan (CAS-60294-V6J3)
Ombudsman’s Determination
Outcome
Mr N’s complaint is partially upheld and to put matters right, Fidelity shall pay Mr N £500 for the significant distress and inconvenience its errors have caused him.
Complaint summary
Mr N has complained that Fidelity’s web-based investment tool, PlanViewer (PV), displayed incorrect valuations for his Plan between 9 March 2020 and 29 June 2020. Mr N said that no warnings were posted on PV to say that the values shown were incorrect, and his investment decisions were based on this incorrect information. While Fidelity made a correction to his account on 29 June 2020, Mr N says this did not cover his investment losses resulting from the inaccuracies of the valuations shown in PV.
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