HBOS Final Salary Pension Scheme (CAS-77463-Q7D3)
Ombudsman’s Determination
Outcome
The complaint is not upheld against the Administrator as there was no unreasonable delay by it that resulted in the delay of Mrs I’s transferred funds being reinvested.
Complaint summary
Mrs I’s complaint concerns the delays she experienced in relation to the transfer of her benefits from the Scheme and the reinvestment of the transferred value. She asserts that she has incurred a financial loss as a result of the delays and that she has also suffered distress and inconvenience.
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