NHS Pension Scheme (CAS-63861-N3Y3)
Stockport NHS Foundation Trust (Stockport NHS)
Ombudsman’s Determination
Outcome
Mrs S’ complaint against NHS BSA and Stockport NHS is partially upheld. To put matters right for the part that is upheld, NHS BSA shall pay Mrs S £1,000 for the serious distress and inconvenience she has experienced.
My reasons for reaching this decision are explained in more detail in paragraphs 48 to 54 below.
Complaint summary
Mrs S complained that she had been provided with incorrect information via several inaccurate benefit statements. She has said that she relied on the information when deciding to retire.
Mrs S requested that the incorrect estimates were honoured and asked to receive redress for the additional distress and upset this complaint had caused her.
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