BBC Pension Scheme (CAS-77915-B3P6)
Complainant: Mr Y
Complaint Topic: Administration
Ref: CAS-77915-B3P6
Outcome: Not upheld
Respondent: BBC Pension Trust Limited
Type: Pension complaint or dispute
Date:
Appeal: No
Ombudsman’s Determination
Outcome
Mr Y’s complaint against the Trustee is not upheld and no further action is required.
My reasons for reaching this decision are explained in more detail in paragraphs 34 to 42 below.
Complaint summary
Mr Y complained that the Trustee required him to complete a Certificate of Existence (COE) Form.
He said that email correspondence was sufficient evidence that he was still alive, and he did not consider it lawful for the Trustee to enforce the completion of a COE.
View determination
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