ReAssure Personal Pension Plan 1 (CAS-56375-S2T3)

Ombudsman’s Determination

Outcome

I do not uphold Mr S’ complaint and no further action is required by OMW or ReAssure.

Complaint summary

Mr S has complained that the transfer of his benefits from the Plan to a Collective Retirement Account with OMW (the CRA) was unreasonably delayed. He said that the delay caused him a financial loss and he would like to be put back in the position he would have been in, had the transfer completed two working days earlier.

Mr S has also said that, while requesting the transfer, he was given incorrect and incomplete information, and the wrong forms to complete.