We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use our website, remember your settings and improve our services.

Before deciding you can read more about our cookies.

NEST Pension Scheme (CAS-113295-W0H2)

Complainant: Miss H
Complaint Topic: Contributions: failure to pay into scheme
Ref: CAS-113295-W0H2
Outcome: Upheld
Respondent: Certify Lets Ltd
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Miss H’s complaint is upheld and, to put matters right, the Employer shall pay £1,786.53 into the Scheme. The Employer shall ensure that Miss H is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Scheme. 

In addition, the Employer shall pay Miss H £1,000 for the serious distress and inconvenience it has caused her.

Complaint summary

Miss H has complained that the Employer, despite deducting contributions from her pay, has failed to pay them into the Scheme.

Miss H has said that the missing contributions amounted to £1,786.53.

View determination

Download

Related decisions

  • Smart Pension (CAS-90820-K9Z2)
    Complainant: Ms Y
    Respondent: Ms Nicola Lovell trading as Lovells Housekeeping
    Outcome: Upheld
    Complaint Topic: Contributions: failure to pay into scheme
    Ref: CAS-90820-K9Z2
    Date:
  • NEST (CAS-111061-P6P0)
    Complainant: Mr N
    Respondent: Main Men Limited
    Outcome: Upheld
    Complaint Topic: Contributions: failure to pay into scheme
    Ref: CAS-111061-P6P0
    Date:
View all decisions