This factsheet has been produced with MoneyHelper and The Pensions Regulator to provide you with a clearer understanding of what to do if your employer is not paying your contributions or its contributions for you into your workplace (personal or occupational) pension scheme.
This policy applies to all users of our service, which includes anyone who has contact with us, or anyone who is representing someone else in relation to their contact with us.
This policy was updated in February 2024.
We are here for anyone who needs assistance to resolve their pension complaint or dispute. This policy details how we can help.
This policy was updated in March 2024.
Our Annual Reports look at what we have achieved over the previous year and includes performance data and summaries of investigations we have carried out over the year.