Ombudsman’s Determination

Outcome

Mrs Y’s complaint is upheld and to put matters right USS Ltd shall review its decision to pay her Total Incapacity benefits from 25 April 2017. It shall also pay Mrs Y £500 for distress and inconvenience.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs Y has complained that her application for incapacity retirement has not been dealt with in a proper manner.

Ombudsman’s Determination

Complaint Summary

Mr T has complained that HMRC made several mistakes calculating his pension benefits, causing him to suffer significant distress and inconvenience.

Summary of the Ombudsman’s Determination and reasons

The complaint should be upheld against HMRC because there were several instances of maladministration, and I am satisfied that this caused Mr T to suffer significant distress and inconvenience.

Ombudsman’s Determination

Complaint Summary

Mr N’s complaint is that Capita and D&CP led him to believe that he was purchasing additional service which would bring forward his retirement date to an earlier date of 4 July 2017.

Summary of the Ombudsman’s Determination and reasons

The complaint should be upheld against Capita only because it misinformed Mr N about the way the purchase would operate. Mr N relied on this misinformation to make the decision to buy added years in the Scheme with a lump sum payment.

Ombudsman’s Determination

Complaint Summary

Mr L has complained that Mr Mirza and/or Blacksey Limited failed to set up a pension scheme following his transfer of employment to them under the Transfer of Undertakings (Protection of Employment) Regulations 2006 (SI2006/246) (TUPE 2006).

Outcome

1. I agree that the complaint should be upheld against the NCA and to matters right within 28 days the NCA should:

• reconsider Mr Y’s application for a deferred pension and provide an explanation of the decision; and
• award Mr Y £500 for the distress and inconvenience he has suffered.

2. My reasons for reaching this decision are explained in more detail below.

Complaint summary

3. Mr Y has complained that the NCA said he is not able to remain in employment and receive a deferred pen

Ombudsman’s Determination

Outcome

Mr G’s complaint is upheld and to put matters right Stadia shall sign the necessary paperwork to allow the in-specie transfer of assets to @sipp Limited. In addition, for the exceptional distress and inconvenience caused, Stadia should pay Mr G £2,500.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Complaint summary

1. Mr S’s complaint against the Trustee, Staveley Industries Plc, the previous employer, and PS Independent Trustee Limited, the SIRBS manager is that his pension in payment increases were reduced to 3% per annum. He says that he is entitled to 5 % per anum increases as stipulated in the SIRBS rules.
2. The Additional Applicants’ complaints set out above have been associated with Mr S’s complaint by my office.

Ombudsman’s Determination

Complaint summary

1. Mr S’s complaint against the Trustee, Staveley Industries Plc, the previous employer, and PS Independent Trustee Limited, the SIRBS manager is that his pension in payment increases were reduced to 3% per annum. He says that he is entitled to 5 % per anum increases as stipulated in the SIRBS rules.
2. The Additional Applicants’ complaints set out above have been associated with Mr S’s complaint by my office.

Ombudsman’s Determination

Complaint summary

1. Mr S’s complaint against the Trustee, Staveley Industries Plc, the previous employer, and PS Independent Trustee Limited, the SIRBS manager is that his pension in payment increases were reduced to 3% per annum. He says that he is entitled to 5 % per anum increases as stipulated in the SIRBS rules.
2. The Additional Applicants’ complaints set out above have been associated with Mr S’s complaint by my office.

Ombudsman’s Determination

Outcome

Mr R’s complaint is upheld, and to put matters right AJB shall compensate Mr R for his financial loss arising between 10 and 24 February 2017, by making an appropriate payment to his new pension plan.

My reasons for reaching this decision are explained in more detail below.