Subject

Mrs Jenkins’ complaint which is against DoH and McKesson, as employer and administrator of the Scheme, respectively, is that they failed to advise her that an estimate of her retirement benefits which was given to her in September 2011 was incorrect.

Subject

Captain N complains that MNOPF Trustees Ltd (the Trustees) supplied him with an incorrect early retirement quotation in October 2011 showing considerably overstated benefits as at 6 April 2013 which he relied upon to his financial detriment.

Subject

Dr Levinson has complained about the change to the method and late retirement factors used to calculate his late retirement pension and that he was not informed of the change before or after it occurred.

Subject

Mr Atkinson has complained about the change to the method and the late retirement factors used to calculate his late retirement pension and that he was not informed of the change before or after it occurred.

Subject

Mr Stobie complains that Standard Life refused to act on his request to transfer his benefits from the SIPP to the Shredded Image Limited Pension Scheme (the Scheme).

Subject

Mrs Bashford, as the legal personal representative of her late husband, has complained that she has not been properly compensated for the tax charges that arose on the death benefit payable in respect of her late husband’s personal pension. Furthermore the tax charges had only arisen as a result of the procedures that Scottish Widows had followed in settling the payment.

Subject

• Dr Blackshaw has complained that she and her husband were misled as to her entitlement to a widow’s pension under the Scheme. She says that she has suffered significant financial loss in her pension provision as a result of decisions taken in reliance of the incorrect information they were given.

The Deputy Pensions Ombudsman’s determination and short reasons

The complaint should be partially upheld against the Cabinet Office because:

Complaint summary

Mr Atkinson complains that Hornbuckle Mitchell Group Ltd (HMGL) failed to complete a transfer of funds between two US dollar (USD) bank accounts held in the SIPP on a timely basis. He says that he has suffered a considerable financial loss as a consequence of the delay because he could not use these funds to purchase US stocks at the end of December 2013.

Complaint summary

Dr Crawford’s complaint is that she was:

Complaint summary

Miss O’Riordan complains that the Trustee provided incorrect information about the application of the state pension deduction (the Deduction) to her pension entitlement. She says that the dispute centres on the difference between ‘payment provision’ in the rules of the Scheme and ‘Benefit Calculation Provisions’.  She feels that because she was already receiving a pension, the Trustee cannot recalculate the benefit and introduce a new reduction.