Ombudsman’s Determination

Outcome

I do not uphold Dr Y’s complaint and no further action is required by NHS BSA.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Dr Y’s complaint against NHS BSA is about their refusal to process his transfer request.

Ombudsman’s Determination

Outcome

I do not uphold Mr Y’s complaint and no further action is required by AJ Bell.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr Y is complaining that AJ Bell arranged a transfer from Standard Life Limited (Standard Life), however, the transfer was made in cash instead of in specie as he requested. Mr Y believes he has suffered a loss because of this.

Ombudsman’s Determination

Outcome

I do not uphold Mrs L’s complaint and no further action is required by NHS BSA.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs L has complained that NHS BSA mishandled and delayed her request to transfer out of the Scheme, which caused her to miss the deadline for such a transfer.

Ombudsman’s Determination

Outcome

I do not uphold Mr T’s complaint and no further action is required by Standard Life.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr T says the Trustees mishandled his request for a new cash equivalent transfer value (CETV) – which he made within 12 months of a previous request.

Ombudsman’s Determination

Outcome

Mr H’s complaint is upheld, and to put matters right Fast Pensions should respond to Mr H’s queries about the payment of his pension funds. Fast Pensions should also pay Mr H £1,000, to reflect the significant distress and inconvenience caused to him by its maladministration.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr H complains that Fast Pensions has failed to respond to his request to pay his pension benefits.

Ombudsman’s Determination

Outcome

Mrs K’s complaint is upheld, and to put matters right Fast Pensions should pay Mrs K the lump sum death benefit of £79,160.94, plus £1,600 for her distress and inconvenience. Fast Pensions should also pay any tax charges that arise due to the late payment of the lump sum death benefit.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

I do not uphold Mr L’s complaint and no further action is required by Prudential.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr L’s complaint against Prudential is that it incorrectly transferred £15,168.28 from three funds in the Personal Pension, to a Self Invested Personal Pension (SIPP) with Hargreaves Lansdown (HL), rather than taking the whole amount from the cash fund in the Personal Pension, as he had intended.

Ombudsman’s Determination

Outcome

I do not uphold Mr R’s complaint and no further action is required by NHS Business Services Authority.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr R’s complaint against NHS BSA is regarding its refusal to accept his application to transfer to a Qualified Recognised Overseas Pension Scheme (QROPS) before the 2015 Pensions Scheme Act (the Act) restrictions became effective.

Ombudsman’s Determination

Outcome

Mr E’s complaint is upheld, and to put matters right Fast Pensions should provide Mr E with the information he requested and assist in allowing him to exercise his statutory right to a transfer to a provider of his choice, if he so wishes. Fast Pensions should also pay Mr E £2,000 to reflect the prolonged distress and inconvenience caused to him by its maladministration.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

Mr Y’s complaint is upheld, and to put matters right Fast Pensions should answer his queries about the Plan and assist him in exercising a statutory right to a transfer out of the Plan to a named pension arrangement that is willing to accept it, if he so wishes. Fast Pensions should also pay Mr Y £2,000 to reflect the prolonged significant distress and inconvenience caused to him by its maladministration.

My reasons for reaching this decision are explained in more detail below.