Ombudsman’s Determination

Outcome

I do not uphold Ms P’s complaint and no further action is required by Aegon.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Ms P says Aegon disguised underperformance of two of her investment funds and mismanaged the subsequent transfer of her assets to the SIPP. She would like to be reimbursed her transfer fee and fully compensated for any shortfall in investment growth she may have suffered as a result.

Ombudsman’s Determination

Outcome

I do not uphold the applicants’ complaint and no further action is required by Hornbuckle.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

The applicants have complained that there have been delays with transferring the Scheme to a new provider, Dentons, and that they have been overcharged for the below par level of Trustee management. The applicants wish to recover the fees they have paid to Hornbuckle plus the fees paid to Dentons and their representative.

Ombudsman’s Determination

Outcome

Mr T’s complaint is upheld, and to put matters right the Trustee shall comply promptly with any CETV request that Mr T makes, and offer him a transfer in cash or in specie or a mixture of both, whichever the Trustee considers most appropriate bearing in mind the Plan’s current assets and the amount of the CETV net of any early exit penalty that is applicable to him at that time, as set out in the agreement that Mr T signed in 2012.

Ombudsman’s Determination

Outcome

Mr E’s complaint is upheld, and to put matters right the Trustee shall comply promptly with any valid statutory transfer request that Mr E makes, and offer him a transfer in cash or in specie or a mixture of both, whichever the Trustee considers most appropriate bearing in mind the Plan’s current assets and the amount of the transfer payment net of any early exit penalty that is applicable to him at that time, as set out in the agreement that Mr E signed in 2013.

Ombudsman’s Determination

Outcome

I do not uphold Mr S’ complaint and no further action is required by AXA.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr S’s complaint is that AXA told him that he could transfer the unfunded benefits in the Scheme, then reduced the cash equivalent transfer value (CETV).

Ombudsman’s Determination

Outcome

I do not uphold Mr E’s complaint and no further action is required by MyCSP.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

I do not uphold Mr R’s complaint and no further action is required by Phoenix.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr R complains that as a consequence of delays on the part of Phoenix in transferring the pension benefits available to Mrs R, his late wife, from the Tally Limited Pension Scheme (the Scheme) to another pension arrangement:

Ombudsman’s Determination

Outcome

I do not uphold Mr A’s complaint and no further action is required by the Trustees.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr A has complained that there were delays in transferring a personal pension plan he had with Halifax Financial Services (Halifax) to the Scheme, and that he has incurred out of pocket expenses because of the delays whilst trying to resolve the matter. He has also been subject to considerable stress over the matter.

Ombudsman’s Determination

Outcome

I do not uphold Mr E’s complaint and no further action is required by Aegon.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr E has complained that Aegon negligently transferred the Plan into the Bardwell Heights Ltd Pension Scheme (the Bardwell Scheme).

Ombudsman’s Determination

Outcome

I do not uphold Mr D’s complaint and no further action is required by Transact.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr D has complained that Transact should not have transferred his pension into the Bobins Pension Scheme.