Ombudsman’s Determination

Outcome

I do not uphold Mrs Y’s complaint and no further action is required by NHS Pensions.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Ombudsman’s Determination

 Complaint summary

Mr N’s complaint against Teachers’ Pensions and DoE is that after two years of receiving a pension, they said that his retirement benefits had been calculated incorrectly. He adds:

Ombudsman’s Determination

Outcome

Mr D’s complaint is upheld against Prudential but not Aon and to put matters right, Prudential should pay Mr D:

• the current value of his AVC fund  entirely as a tax free lump sum; and
• £500 in recognition of the out of pocket expenses and the distress and inconvenience which he has suffered dealing with this matter.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

Dr N’s complaint is upheld and to put matters right, NHSBSA and her previous employer, NHS England, should each pay Dr N £500. This is to compensate her for the significant distress and inconvenience caused through errors made by NHS England over a three year period, and NHSBSA’s failure to notify her of the error.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

Mr N’s complaint against Dengie is partly upheld. To put matters right (for the part that is upheld) Dengie should, within 28 days, provide Mr N with a Special Member Letter setting out all the Scheme benefits to be provided to him as set out in his letter of 16 May 2016.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Complaint Summary

Mr L has complained that NHS BSA has failed to identify errors in its calculation of the cost of reinstating his late wife’s (Mrs L) part-time service in the Scheme. Specifically, Mr L says that information relating to Mrs L’s hours worked on which NHS BSA has based its reinstatement offer is incorrect. Mr L also submits that the dates of Mrs L’s employment are incorrect.

Ombudsman’s Determination

Outcome

I do not uphold Mrs N’s complaint and no further action is required by the Trustees or the Administrator.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

I do not uphold Mr L’s complaint and no further action is required by BFRA, Mr L’s previous employer, and LPFA, the Scheme administrator.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr L complains that the respondents provided him with incorrect estimates of his pension benefits on 4 different occasions, which he relied on when deciding to retire.

Ombudsman’s Determination

Complaint Summary

Mr T has complained that Peterborough City Council (PCC) and Cambridgeshire County Council (CCC) have failed to pay his pension benefits in respect of his LGPS membership from 1975 to 2004 following his redundancy in 2013.

Summary of the Ombudsman’s Determination and reasons

The complaint should not be upheld against PCC and CCC because the correct test was applied by the correct decision maker and there is no basis to hold the decision perverse or otherwise unreasonable.

Ombudsman’s Determination

Outcome

I do not uphold Mrs H’s complaint and no further action is required by SPPA.

My reasons for reaching this decision are explained in more detail below.