Ombudsman’s Determination

Outcome

Mr E’s complaint against MyCSP is partly upheld, but there is a part of the complaint I do not agree with. To put matters right, for the part that is upheld, MyCSP shall pay Mr E £500 for the significant distress and inconvenience that he has suffered.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

I do not uphold Mrs T’s complaint and no further action is required by NHS BSA.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs T’s complaint is that her pension benefits had been overstated, because the value of her transferred-in membership credit from the Local Government Pension Scheme (LGPS) was incorrectly recorded by NHS BSA for a number of years.

Ombudsman’s Determination

Complaint Summary

Mr N has complained that the Trustee has wrongly reassessed his benefit entitlement, which has led to him being paid a lower pension.

Summary of the Ombudsman’s Determination and reasons

The complaint should be upheld against the Trustee and Employer as a contract is in place for Mr N’s benefits to be paid on a years and months basis.

Ombudsman’s Determination

Outcome

I do not uphold Mrs E’s complaint. However, NHSBSA should provide Mrs E with a reconciliation of how they arrive at the sum of £24,000 being due in underpaid pension contributions and explain whether or not this sum includes overpaid pension contributions from Mrs E’s other sources of income.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

Mrs K’s complaint is upheld and to put matters right, BSUH should pay Mrs K £1,000 in respect of the significant distress and inconvenience it caused.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Mr N’s complaint against Zurich is partly upheld, but there is a part of the complaint I do not agree with. To put matters right for the part that is upheld, Zurich should pay Mr N £500 for the significant non-financial injustice which he has suffered.

Outcome

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Complaint Summary

Mr D has complained that Oracle (incorporating Sun Microsystems Limited (Sun)), his former employer, significantly underpaid his pension contributions into the Scheme:

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by NYPF.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N is complaining that NYPF provided an incorrect early retirement estimate on the online pension calculator in December 2015. He is asking NYPF to pay him an amount to recognise the distress its error caused him.

Ombudsman’s Determination

Outcome

I do not uphold Mr D’s complaint and no further action is required by the Government Actuary’s Department.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

Mr M’s complaint is upheld and to put matters right the FBU should pay him a lump sum equivalent to the difference between the lump sum he was paid at retirement and the lump sum he would have received had the appropriate commutation factors been available at the time.

My reasons for reaching this decision are explained in more detail below.