Ombudsman’s Determination

Outcome

Mr I’s complaint against Kirklees is partly upheld, but there is a part of the complaint I do not agree with. To put matters right, for the part that is upheld, Kirklees should pay Mr I £500 for the significant distress and inconvenience caused.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Complaint Summary

Mrs E has complained that her eligibility for ill health retirement has not been considered in a proper manner. Mrs E is of the view that she is permanently incapable of doing her NHS job.

Summary of the Ombudsman’s Determination and reasons

The complaint should not be upheld against NHSBSA because it was entitled to accept the advice it received from its own medical advisers that Mrs E would, more likely than not, recover sufficiently to be able to carry out the duties of her NHS employment.

Ombudsman’s Determination

Outcome

Mrs K’s complaint is upheld and to put matters right the Council should consider Mrs K’s ill-health pension application again.

The Council shall also pay Mrs K £500 in recognition of the distress and inconvenience caused by not following the procedure correctly and the consequential delay.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by Veterans UK.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N disagrees with the decision made by Veterans UK to award him Tier 1 ill health retirement benefits. He is of the opinion that he meets the eligibility criteria for a higher Tier 2 award in the AFPS 05.

Ombudsman’s Determination

Outcome

I do not uphold Mr I’s complaint and no further action is required by CO, MyCSP or HMRC.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr I has complained that HMRC mishandled his application for ill-health retirement, resulting in unnecessary legal and medical costs.

Ombudsman’s Determination

Outcome

I do not uphold Mr R’s complaint and no further action is required by the Cabinet Office, the MOD, or MyCSP.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

Mrs D’s complaint is upheld and to put matters right the Council should reconsider Mrs D’s application for ill health retirement, and award her £500 for the significant distress and inconvenience suffered.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

I do not uphold Mrs N’s complaint and no further action is required by the Council.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs N’s complaint is that she has been refused Tier 1 ill health pension benefits.

Ombudsman’s Determination

Outcome

Mrs Y’s complaint is upheld and to put matters right the Council shall review its original decision to award Mrs Y Tier 3 ill-health pension benefits.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs Y’s complaint against the Council is that its decision to refuse to pay her a Tier 1 ill-health retirement pension (IHRP), was flawed.

Ombudsman’s Determination

Outcome

I do not uphold Dr R’s complaint and no further action is required by NHS BSA.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Dr R’s complaint concerns NHS BSA’s decision not to accept his application for ill health early retirement (IHER) benefits.