Ombudsman’s Determination

Outcome

Mr S’ complaint is upheld to the extent that he has suffered distress and inconvenience and, to put matters right, Aviva should pay him an additional £300, bringing the total compensation to £500.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

Mr T’s complaint is upheld, but only in respect of the significant distress and inconvenience caused to him by TP’s admitted failings in this case. To put matters right TP should pay Mr T £750 compensation.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

I do not uphold Mr H’s complaint and no further action is required by the Trustee.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr H complains that the Trustee incorrectly exercised its discretion by not awarding any death benefits to him.

Ombudsman’s Determination

Outcome

I do not uphold Ms Y’s complaint and no further action is required by TP.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Ms Y’s complaint against TP is that it will not agree to pay benefits to her son or grandchild when she dies.

Ombudsman’s Determination

Outcome

I do not uphold Mrs H’s complaint and no further action is required by the Trustees.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

I do not uphold Mr Y’s complaint and no further action is required by Accenture and the Trustees.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr Y is unhappy about the decision of the Trustees to pay an incapacitated child’s pension (ICP) to his mother, rather than directly to him.  His complaint against Accenture is that they have administered this payment.

Ombudsman’s Determination

Outcome

I do not uphold the Estate’s complaint and no further action is required by the Trustees of the Fund.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

I do not uphold Miss O’s complaint and no further action is required by MyCSP.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Miss O’s complaint against MyCSP is about its decision that she is not entitled to a partner’s pension from the PCSPS following her late partner’s death.

Ombudsman’s Determination

Outcome

I do not uphold Miss S’ complaint and no further action is required by the Trustee.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Miss S disagrees with the decision of the Trustee not to award her a dependent’s pension following the death of her father.

Ombudsman’s Determination

Outcome

I do not uphold Mrs Y’s complaint, and no further action is required by the Trustees.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs Y’s complaint against the Trustees is about their distribution of the lump sum death benefits arising under the Scheme on the death of her husband, Mr Y.