Ombudsman’s Determination

Outcome

I do not uphold Dr W’s complaint, and no further action is required by NHS BSA.  

Ombudsman’s Determination

Outcome

The complaint should not be upheld because the Trustee is required to pay the pension increases specified in the Fund’s governing documentation (such increases being capped at 3%, subject to any overriding statutory underpin) and in accordance with pensions legislation.

Ombudsman’s Determination

Outcome

The complaint/dispute is upheld against The Trustee and the Employer. 

There has been maladministration and breach of law by the Employer in:

Ombudsman’s Determination

Outcome

I do not uphold this complaint against USS as it has applied the Rules of the Scheme correctly and I do not find that Professor M relied on the Quotation in making his decision to withdraw from the Scheme.

Ombudsman’s Determination

Outcome

I do not uphold Ms E’s complaint and no further action is required by the Trustee. 

Ombudsman’s Determination

Outcome

I do not uphold Dr H’s complaint and no further action is required by the Trustee or WTW.

Ombudsman’s Determination

Outcome

I do not uphold Mr D’s complaint and no further action is required by DHL Pensions or the Trustee. 

Ombudsman’s Determination

Outcome

The complaint is partly upheld to the extent that the Trustee provided Mrs N with confusing information regarding the treatment of her contributions via salary sacrifice. The Trustee shall pay Mrs N an award of £500, in recognition of the significant non-financial injustice she has suffered.

Ombudsman’s Determination

Outcome

I do not uphold Ms S’ complaint and no further action is required by the Trustee. 

Ombudsman’s Determination

Outcome

Mrs Y’s complaint against NHS BSAis partly upheld.