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Firefighter Pension Scheme 1992 (CAS-83544-R4Z8)

Complainant:
Complaint Topic:
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Respondent:
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Date:
Appeal:

Ombudsman’s Determination

Outcome 

I do not uphold Mr N’s complaint and no further action is required by WFRS.

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Local Government Pension Scheme (CAS-27442-J5K2)

Complainant:
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Respondent:
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Appeal:

Ombudsman’s Determination

Outcome 

Mr R’s complaint against the Council is partly upheld. To put matters right, the Council shall pay Mr R £500 in recognition of the significant non-financial injustice which he has suffered dealing with this matter.

Complaint summary 

Mr R has complained that the Council failed to augment in a timely manner the early retirement pension available to him from the LGPS in the way stipulated by the provisions of the Settlement Agreement. 

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Santander (UK) Group Pension Scheme (CAS-50824-S1K7)

Complainant:
Complaint Topic:
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Respondent:
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Appeal:

Ombudsman’s Determination

Outcome

Mr D’s complaint against the Trustee and JLT is partly upheld. To put matters right, JLT shall pay Mr D £500 for the significant distress and inconvenience he has experienced. 

My reasons for reaching this decision are explained in more detail in paragraphs 70 to 78 below. 

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Old Mutual Wealth Personal Pension Plan (CAS-80201-R4K0)

Complainant:
Complaint Topic:
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Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint, and no further action is required by Quilter.

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Serco Pension and Life Assurance Scheme Section F (CAS-11778-X7B6)

Complainant:
Complaint Topic:
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Outcome:
Respondent:
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Date:
Appeal:

Ombudsman’s Determination

Outcome

The complaint is not upheld against the Respondents because:-

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The Salvation Army Officers Pension Fund (CAS-65551-M8D0)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold this complaint as the Board has acted in accordance with the Salvation Army Act 1963 (the 1963 Act).

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Local Government Pension Scheme (CAS-93659-D0T2)

Complainant:
Complaint Topic:
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Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

Mr D’s complaint against LPPA is partly upheld. To put matters right, LPPA shall implement the instructions set out in paragraph 107 below.

Complaint summary

Mr D’s complaint concerns: 

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Sun Life Personal Pension Plan (CAS-83426-S0Y5)

Complainant:
Complaint Topic:
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Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mrs S’ complaint and no further action is required by Aviva.

My reasons for reaching this decision are explained in more detail below in paragraphs 30 to 36.

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Local Government Pension Scheme (CAS-92951-R9J2)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

 I do not uphold Mr N’s complaint and no further action is required by WMPF.

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Barclays Bank UK Retirement Fund (CAS-81983-B2S6)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mr L’s complaint and no further action is required by WTW or the Trustee. 

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