Ombudsman’s Determination

Outcome

I do not uphold Mr T’s complaint and no further action is required by Hartley.

Complaint Summary

Mr T complains that:-

• The Harlequin Two Rivers (HTR) investment held in the SIPP has a nominal value of £1.
• He has not been able to close the SIPP.
• Annual Management Charges (AMC) increased since the inception of the SIPP and he wants these to be refunded.

Ombudsman’s Determination

Outcome

I do not uphold Mr T’s complaint and no further action is required by Hartley.

Complaint summary

Mr T’s complaint is that:-

• Hartley has put a nominal value of £1 on the Harlequin investment held in the SIPP.
• Hartley has not been able to close the SIPP as Mr T requested.
• Hartley continues to charge Mr T Annual Management Charges (AMC) which has increased since the inception of the SIPP and he wants that AMC to be refunded.

Ombudsman’s Determination

Outcome

I do not uphold Ms R’s complaint and no further action is required by Dentons.

Complaint summary

Ms R has complained that Dentons made incorrect income tax deductions from drawdown pension payments she received between November 2017 and February 2018. As a result, Ms R owes £18,900 in underpaid tax. Ms R would like Dentons to: