Ombudsman’s Determination

Outcome

Mr N’s complaint against the HMO and MyCSP is partly upheld. To put matters right the HMO and MyCSP shall, in total, pay Mr N £2,000 in recognition of the distress and inconvenience caused.

Ombudsman’s Determination

Outcome

I do not uphold Dr A's complaint and no further action is required by NHS BSA.

Ombudsman’s Determination

Outcome

Mr W’s complaint against MyCSP and Cabinet Office is partly upheld. To put matters right, Cabinet Office shall pay Mr W £500 for significant distress and inconvenience. 

Ombudsman’s Determination

Outcome

I do not uphold Mr P’s complaint and no further action is required by NHS BSA. 

Ombudsman’s Determination

Outcome

I do not uphold Mr P’s complaint and no further action is required by NHS BSA.

Ombudsman’s Determination

Outcome

I do not uphold Mr W’s complaint and no further action is required by DWP or MyCSP. 

Ombudsman’s Determination

Outcome

I do not uphold Ms L’s complaint and no further action is required by NHS BSA. 

Ombudsman’s Determination

Outcome

I do not uphold Ms B’s complaint and no further action is required by NHS BSA. 

Ombudsman’s Determination

Outcome

Ombudsman’s Determination

Outcome