Case studies

Mr Y transferred out of the Royal Mail Statutory Pension Scheme in 1989, however the respondent continued to send benefit information to him between 1990-2010. Years later, the respondent realised an overpayment had occurred and began steps to recover this.

Mrs E was a member of the Teachers’ Pension Scheme (the Scheme) and she complained that Teachers’ Pensions (TP) were attempting to recover an overpayment of £13,506.15 from her.

Mrs E received a demand for the repayment of pensions paid to her late husband. Payments were made in error as Mrs E’s husband had transferred from the scheme, but the scheme failed to update its records.

Mrs S retired in 2007. She questioned the figures she had received and was assured they were correct. Mrs S still had doubts and later contacted the respondent again where she was told that the pensionable pay used to calculate her benefits was incorrect.

Mr S complained that the Ministry of Defence (MoD) allowed him to transfer from the Armed Forces Pension Scheme (AFPS) to the Capita Oak Pension Scheme (the Receiving Scheme).

Mr N complained that the Northumbria Police Authority had transferred his pension fund to a new pension scheme without having conducted adequate checks and had failed to provide him with a sufficient warning against transferring. Mr N was concerned that his entire pension fund may have been lost or misappropriated.

Mrs R’s late husband had transferred from his former employer’s pension scheme in 2014. Mr R died in 2018, and it appeared Mr R may have been the victim of pension liberation fraud.

Mr S had appealed the decision of the Board of the PPF to reduce the pension he had been in receipt of for 15 years.

Mrs L complained that the NHS Business Services Authority (NHS BSA) had not considered her application for permanent injury benefit (PIB) correctly.

This complaint concerns the annual increases that have been applied to Mr P’s pension.

Mrs Y is a member of the Principal Civil Service Pension Scheme. She decided to transfer her benefits to an overseas scheme in Australia. There had been two recent changes made to legislation that affected Mrs Y’s right to transfer.

Mr R argued that Jaguar Land Rover Trustees Limited cannot make changes to his accrued pension without his consent as these form part of his subsisting rights.