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NPI Retirement Annuity Contract Zurich Personal Pension (78660/2)

Complainant: Mr P P Lloyd
Complaint Topic: Failure to provide information/act on instructions
Ref: 78660/2
Outcome: Upheld
Respondent: NPI Capita SIP Services (Capita).
Type: Pension complaint or dispute
Date:

Mr Lloyd has complained that as a result of his instructions not being followed, his pension transfer was processed too soon and as a consequence the available fund value was reduced. The Pensions Ombudsman’s determination and short reasons The complaint should be up …

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