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Standard Life – Self Invested Personal Pension (SIPP) (78314/1)

Complainant: Mr P Hickling
Complaint Topic: Failure to provide information/act on instructions
Ref: 78314/1
Outcome: Upheld
Respondent: Standard Life Assurance Limited (Standard Life).
Type: Pension complaint or dispute
Date:

Mr Hickling is complaining that: Standard Life delayed processing his switch instructions from Pooled Property Fund to Sterling One fund, and; the online valuation on the Standard Life website provided an incorrect value which caused Mr Hickling to delay making the s …

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