Citifinancial (AVCO) UK Pension and Life (PO-376)
Complainant: Mrs J Robbins
Complaint Topic: Misquote/misinformation
Ref: PO-376
Outcome: Upheld
Respondent: Citigroup Group Global Markets Limited, Gallagher Benefits Consulting Limited
Type: Pension complaint or dispute
Date:
Appeal: No
Mrs Robbins made the decision to retire seven months before her normal retirement age (NRA) based on an incorrect quote from the Administrators. The Scheme subsequently discovered that her pension and pension commencement lump …
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