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Capita (PO-2567)

Complainant: Mrs Julie Barrow
Complaint Topic: Benefits: overpayment (recovery of)
Ref: PO-2567
Outcome: Upheld
Respondent: Capita
Type: Pension complaint or dispute
Date:

Mrs Barrow disagrees with Capita seeking recovery of one third of an overpayment. She is claiming that she changed her position in reliance on the extra income. The Pensions Ombudsman’s determination and short reasons The complaint should be upheld against Capita because Mrs Barrow did rely on the overpayment to cha …

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