AON Alexander & Alexander UK Pension Scheme (PO-2065)
Complainant: Mr Stephen Davis
Complaint Topic: Fund switches
Outcome: Partly upheld
Respondent: AON Hewitt
Type: Pension complaint or dispute
Date:
Subject
Mr Davis’ complaint is that Aon took too long to process a fund switch (from 21 July until 5 September 2011) and that this resulted in an £8,000 reduction in the size of his pension fund.
The Deputy Pensions Ombudsman’s deputy and short reasons
The complaint is partially upheld against Aon. Aon caused unreasonable delays, which resulted in a fall in Mr Davis’ fund size within the scheme, but the financial loss is less than Mr Davis calculated.
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