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Friends Life Personal Pension Plan (PO-5416)

Complainant: Mrs Maureen Bone
Complaint Topic: Transfers: general
Ref: PO-5416
Outcome: Upheld
Respondent: Friends Life
Type: Pension complaint or dispute
Date:

Complaint Summary

Mrs Bone has complained that the actual transfer value of her pension plan is lower than the value Friends Life originally quoted.

Summary of the Ombudsman’s Determination and reasons

The complaint is upheld against Friends Life because they were contractually obliged to Mrs Bone to honour the incorrect valuation.

 

 

View determination

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