The Galileo Retirement Fund (PO-12702)
Complainant: Miss N
Complaint Topic: Transfers: general
Ref: PO-12702
Outcome: Upheld
Respondent: Fast Pensions
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
Miss N’s complaint is upheld and to put matters right Fast Pensions should contact Miss N and assist in allowing her to exercise her statutory right of a transfer to a pension provider of her choice. Fast Pensions should also pay £1,000 to Miss N to reflect the distress and inconvenience caused to her by their maladministration.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Miss N complains that Fast Pensions has failed to respond to her enquiries about exercising her statutory right to a transfer, and to complete the requested transfer to the FocusPlay Retirement Benefits Scheme (the Scheme).
Miss N says that she would like Fast Pensions to transfer her pension fund to the Scheme as she requested 18 months ago.
View determination
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