G Group Pension Scheme (PO-6823)
2. Trustees of the Scheme
Complaint summary
Miss C’s complaint against the Employer and the Trustees is about their decision on the death in service benefits under the Scheme following the death of Mr Paul Bien.
Summary of the Ombudsman’s decision and reasons
The complaint should be upheld against both the Employer and the Trustees because they both misinterpreted the Rules, and the Employer failed to make sufficient enquiries before deciding who Mr Bien’s relatives and dependants were.
View determination
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