Federated Flexiplan No.1 (PO-10337)

Ombudsman’s Determination

Outcome

I do not uphold Ms M’s complaint and no further action is required by Entrust.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Ms M is unhappy that Entrust are providing her with a Pensions Capital Benefit (PCB) under the Scheme, rather than a Target Pension Benefit (TPB). Entrust has said this is because she did not leave her employment before the required cut-off date for TPB. However, Ms M feels that an exception should be made in this case and that she should be offered TPB.