Kellogg Brown & Root (UK) Pension Plan (PO-10824)

Ombudsman’s Determination

Outcome

Mr H’s complaint against the Trustees, Mercer and KBR is partly upheld, but there is a part of the complaint I do not agree with. To put matters right for the part that is upheld, KBR should pay Mr H £500 compensation in recognition of the significant distress and inconvenience which he has experienced in having to deal with this matter.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr H complains that the Trustees, Mercer and KBR are using an incorrect pensionable service of 22 years 2 months to calculate the retirement benefits available to him from the KBR Plan. He contends that his two periods of service, accrued from 7 November 1977 to 27 January 1979, and from 1 January 1983 to 9 January 1987, totalling 5 years 3 months, should also be pensionable.