Yorkshire and Clydesdale Bank Pension Scheme (PO-12899)

Ombudsman’s Determination

Outcome

Mr Y’s complaint against Equiniti, the Bank and the Trustees is partly upheld. To put matters right, within 21 days, Equiniti and the Bank should both pay Mr Y £500, making a total of £1,000 to compensate for the significant distress and inconvenience he has suffered.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr Y has complained that during a redundancy exercise neither the Bank nor the Trustees provided him with a pension pack or the retirement options available to him, and Equiniti miscalculated his annual allowance in response to his enquiries, which together resulted in a delay in his benefits being paid.