We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use our website, remember your settings and improve our services.

Before deciding you can read more about our cookies.

Aviva Section 32 Policy (PO-13538)

Complainant: Mr N
Complaint Topic: Transfers: general
Ref: PO-13538
Outcome: Partly upheld
Respondent: Aviva
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

Mr N’s complaint against Aviva is partly upheld, but there is a part of the complaint I do not agree with. To put matters right (for the part that is upheld) Aviva should pay Mr N £1,000 for distress and inconvenience.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N believes that the transfer value Aviva have paid does not represent the true value of the Policy.

View determination

Download

Related decisions

  • The Investor SIPP (CAS-54306-K6B1)
    Complainant: Mr R
    Respondent: The Trustee of the JPMC UK Retirement Plan (the Trustee)
    Interactive Investor (II)
    Outcome: Not upheld
    Complaint Topic: Transfers: general
    Ref: CAS-54306-K6B1
    Date:
  • Vanguard Self Invested Personal Pension (CAS-68330-Y1G6)
    Complainant: Mr Y
    Respondent: Vanguard Asset Management Limited
    Aviva Life and Pensions UK Ltd
    Outcome: Not upheld
    Complaint Topic: Transfers: general
    Ref: CAS-68330-Y1G6
    Date:
View all decisions