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Aviva Section 32 Policy (PO-13538)

Complainant: Mr N
Complaint Topic: Transfers: general
Ref: PO-13538
Outcome: Partly upheld
Respondent: Aviva
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

Mr N’s complaint against Aviva is partly upheld, but there is a part of the complaint I do not agree with. To put matters right (for the part that is upheld) Aviva should pay Mr N £1,000 for distress and inconvenience.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N believes that the transfer value Aviva have paid does not represent the true value of the Policy.

View determination

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