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Interserve Pension Scheme (PO-14351)

Complainant: Mr P
Complaint Topic: Transfers: general
Ref: PO-14351
Outcome: Not upheld
Respondent: Interserve Trustees Limited
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Mr P’s complaint and no further action is required by Interserve.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr P’s complaint is that Interserve issued an incorrect transfer value. He also says Interserve delayed unreasonably when processing a transfer request, resulting in financial loss.

View determination

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