Scottish Life Personal Pension Scheme (the Scheme) – Talisman Group Pension
Plan (the Plan) (PO-14441)
Complainant: Mr N
Complaint Topic: Charges/fees
Ref: PO-14441
Outcome: Not upheld
Respondent: Royal London
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
I do not uphold Mr N’s complaint and no further action is required by Royal London.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Mr N’s complaint against Royal London is about an early exit charge which will be applied to the Plan if he transfers his benefits away from the Scheme more than five years before his selected retirement date.
View determination
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