HSBC Bank Pension Scheme (PO-14768)

Ombudsman’s Determination

Outcome

Mrs S’ complaint against the Trustee is partly upheld, but there is a part of the complaint I do not agree with. To put matters right (for the part that is upheld), the Trustee should pay Mrs S the total sum of £1,000 for the distress and inconvenience caused by the incorrect information given to her and her late husband.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs S’ complaint is about the incorrect information that was given to her in 1995, and her late husband in 1998, regarding the pension she would receive from the Scheme in the event of her husband’s death.