Leafield Retirement Plan (PO-15399)

Ombudsman’s Determination

Outcome

Mr Y’s complaint is upheld, and to put matters right Fast Pensions should answer his queries about the Plan and assist him in exercising a statutory right to a transfer out of the Plan to a named pension arrangement that is willing to accept it, if he so wishes. Fast Pensions should also pay Mr Y £2,000 to reflect the prolonged significant distress and inconvenience caused to him by its maladministration.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr Y complains that Fast Pensions failed to provide his Plan annual statement in 2016 and, as his various attempts to get in touch with Fast Pensions were unsuccessful, he is concerned about the security of his pension funds.